Terms & Conditions

Cancellation Policy

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We require a minimum of 24 hours’ notice if you are unable to attend your appointment.

 

From February 2026, cancellations or missed appointments without sufficient notice will be charged at the full cost of the treatment, equivalent to the self-pay rate.

 

Please note that medical insurers do not cover missed appointments or appointments rescheduled without sufficient notice. Therefore, these charges are the patient’s responsibility.

 

Payments

 

• Prepayment is required for all private (self-paying) appointments at Ultra Sports Clinic.

• We do not accept AMEX as a form of payment.

• We do not accept cash or cheques.

 

Promotions – General

 

• Promotional or discount codes must be quoted at the time of booking.

• All appointments are subject to availability.

• Discount codes can only be used once per individual (unless stated otherwise).

• Promotions are non-transferable between services.

• Promotions cannot be used in conjunction with any other offer, including other promotions or booklets.

• Promotions cannot be used for direct billing to insurance companies.

• Where an end date is stated, the booking must be made before this date.

 

Package Policy

 

• Packages are valid for 6 months from the date of purchase.

• Any remaining sessions not booked within this period will be forfeited.

• No refunds will be issued for packages, including expired packages.