Privacy Policy
Ultra Sports Medical Ltd Privacy Policy
Here at Ultra Sports Medical Ltd, your privacy is important to us, and we are committed to protecting and safeguarding your data protection rights.
This privacy policy explains what happens to any personal data that you provide to us, as well as any information we may collect from you, or receive from other organisations, when you engage with our services or visit our website.
The Privacy Policy explains:
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Who we are and the laws under which we are governed
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What information we collect
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How we use your personal information
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How we lawfully use your personal information
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Who we may share your information with
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How we keep your personal information safe
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Your individual data rights
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How long we retain your personal information
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How to raise a complaint
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How to contact us and the Information Commissioner’s Office (ICO)
Who we are
Ultra Sports Medical Limited is a provider of physiotherapy and musculoskeletal healthcare services, established in 2022.
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Registered Office: First Floor, Cql House Alington Road, Little Barford, St. Neots, England, PE19 6YH
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Company Number: 144218
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Ultra Sports Medical Limited is a data controller.
We are registered with the Information Commissioner’s Office (ICO) with registration number ZA289649.
What information do we collect
Personal Information
We collect personal information about you, including:
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Name, address, date of birth
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Telephone number and email address
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Emergency contact / next of kin details
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IP address and information about how you use our website
Special Category Personal Data
As a Healthcare provider, we also process special category personal data, including information relating to:
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Your health, medical history, and clinical records
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Assessments, treatment notes, rehabilitation plans, and outcomes
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Reports and correspondence
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Information received from other healthcare professionals, insurers, or referring organisations
Financial Information
If you are responsible for paying for your treatment, we will require payment information. Ultra Sports does not store credit or debit card details; payment transactions are processed securely by third-party payment providers who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used
To provide and fulfil Services between yourself and Ultra Sports Medical, and that of your insurance provider.
Supporting you through your treatment journey.
Decision making by the healthcare professional involved in your treatment.
Quality, supervision, audit and training purpose.
To comply with other legal, professional or regulatory obligations.
To refer you onto a Consultant, where you have given your consent.
To notify you about changes to our Service.
To respond to enquiries and complaints provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent and address technical issues.
To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
As a provider of healthcare services and assessments, our clinicians are under a legal requirement to document your treatment. These treatment notes will necessarily include data about your health. Further to the legal grounds for processing above we will process health data on the basis: That it is necessary for medical diagnosis and the provision of health care services.
When providing healthcare services such as physiotherapy or other musculoskeletal treatments we have a professional obligation to supervise and audit the quality of the treatment provided by our healthcare professionals, where we process patient health data for these purposes the further legal ground for doing this is ensuring high standards of quality and safety of health care.
How long will you keep my data
We will typically keep your data processed in connection with these services for a period of 10 years, after which time it will be destroyed, if it is no longer required for the lawful purposes for which it was obtained.
How can you update your data?
The accuracy of your information is important to us. If any of your details change then please contact us directly on reception@ultrasportsclinic.com. If you have opted-in to emails then you will continue to receive these, until any such time you wish to unsubscribe.