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Patient Information Guide

Please read below for some important information relating to your appointment with us. This will help the appointment process go as smoothly as it can.

What to wear

For lower body problems please bring a pair of shorts with you to get changed into, for shoulder/​back problems a vest top with narrow straps is useful.


For all appointments, please bring any scans or reports from previous consultations with you. If you haven’t already provided us with this information we also require your GP’s details (name and address) and any other medical practitioner/​referrer who needs to be kept up to date with your progress.



Our Clinicians are recognised by all major health insurers. We are able to bill directly to bill BUPA (UK & International), AVIVA (UK), WPA and Cigna. For all other insurers, we ask that you make payment at the end of each appointment, and we will provide you with the necessary receipts to reclaim from your insurers. It is important that you contact your insurer before you begin treatment to ensure you are covered.

Please take some time to check your health insurance policy so that you know what treatments are covered.


In order to respect our practitioner’s time and other patients, we operate a 48hr cancellation policy. If you need to change your appointment please contact reception, any cancellations under the given time frames or non attendance will be charged the full self-paying consultation rate.


When the clinics are closed an answering machine is available to leave messages and we will get back to you asap regarding enquiries, bookings and cancellations.


Reminder emails are sent as a courtesy, however it is your responsibility to ensure that you keep a record of all your future appointments.

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